At Diode Laser Concepts product quality and customer satisfaction are our top priorities. The company continually invests significant energy and resources in the development of a product whose reliability is proven repeatedly by its low field failure rate. It is this product reliability that provides the driving force behind DLC's comprehensive Quality Management System. DLC Management believes quality assurance is the responsibility of each employee within the company. Therefore each employee is empowered to stop production on any work being processed and ask for an engineering review. This allows DLC, through continuous quality and process improvement, to provide its customers with product and service that consistently meets or exceeds their quality and reliability needs.
We are an ISO 9001:2000 registered company with a central design and production facility located in Central Point, Oregon. To ensure high product quality we apply strict ESD precautions and use only the highest grade materials and suppliers.
As a way to track DLC’s product quality and customer satisfaction we have created a customer satisfaction survey. If you are an existing client, please take the time to answer our survey and let us know how we are doing.